THE PROCESSING OF PERSONAL DATA

  1. Star Company OÜ  to use the services, we ask you to provide information, including your personal data, necessary for the provision of beauty and health services.
  2. In order to provide the services, you need to consent to the processing of personal data. 
  3. Personal data (hereinafter also referred to as data) is the information that we have about you.
  4. Any personal information you provide to Star Company OÜ will be treated with the utmost care and attention.
  5. Star Company only uses personal data to fulfil its obligations in the provision of services. 
  6. The Policy applies to all Star Company OÜ processing of customer data.
  7. Star Company OÜ ensures the confidentiality of customer data by implementing the necessary security measures.
  8. Star Company processes customer data mainly for the provision of beauty and health services.
  9. Star Company has the right to transfer sensitive customer data in accordance with the procedure and on the basis of the law. 
  10. Star Company has the right to transfer customer data to other Star Company'.com affiliated companies.  to companies belonging to the same group which are allowed to process customer data to the extent and for the purposes set out in this Procedure.
  11. If the Customer considers that the processing of his/her Customer Data does not comply with the applicable legislation and he/she has not entered into a contract or has not given his/her consent for the use of his/her data, the Customer has the right to request the cessation of the processing, disclosure and/or access to his/her Customer Data and/or the deletion of the Customer Data collected.
  12. After the termination of the contract, Star Company OÜ will continue to process the customer's personal data if this is necessary to comply with a legal obligation or to store the data for the purpose of resolving a dispute arising from a contract with the customer. 
  13. Star Company'  stores and processes customer data for as long as necessary to achieve the purposes for which the customer data is processed or to comply with its legal obligations.
  14. Star Company processes customer data with customer consent to conduct marketing campaigns, lotteries and sweepstakes, to research consumer habits and satisfaction, and to offer and promote Melior Clinics and Melior Clinics to customers.  services provided by partners.
  15. The customer has the right to object at any time to the processing of data relating to him/her for the purposes of consumer research or advertising and to the transfer of such data to third parties wishing to use them for the purposes of consumer research or direct marketing.
  16. A client can get from Star Company  ask for information about themselves and request that their information be corrected if it has changed or is otherwise inaccurate. The customer must address such a request (if necessary, in a form that can be reproduced in writing) to Star Company OÜ.
  17. Star Company  The OC shall respond to the request within the time limit set by law, but not later than one month from the date of receipt of the request. If it is necessary to clarify and verify the facts in more detail before drafting a reply, Star Company Ltd may extend the time limit for replying.
  18. The customer may request Star Company to stop processing his/her data, except where the right and obligation to process the data derives from law or where it is necessary for the performance or enforcement of a contract with the customer. 
  19. Disagreements over the processing of customer data are resolved in particular through negotiation. Failing this, the customer may refer the matter to the Data Protection Inspectorate or lodge a complaint with the competent court. 

AI-BASED ASSISTANT

In the chat window on the Melior Clinics website, at [email protected], and in Instagram and Facebook messages and comments, an AI-based assistant helps us answer clients. It answers questions about treatments, prices and free times and, at your request, can book, move or cancel an appointment in the Altegio booking system. Health questions, complaints and other complex requests are passed on to our front desk. If you would like to talk to a person, write “human” in the conversation or call +372 5676 7259.

For this we process the content of your messages and the data you share in the conversation (for example name, phone, e-mail, preferred time). The legal basis is answering your request and making a booking (GDPR Art. 6(1)(b)). The data is processed by our processors: Google Cloud (servers in Finland, EU) and the AI provider Anthropic (Claude), which may process data outside the EU under the European Commission's standard contractual clauses. Your data is not used to train AI models. Messages are kept as long as needed to answer your request and manage your booking.

Terms and conditions updated 29.10.2026